Managing conflict in the workplace can often feel like you’re playing chess with the Devil. Wining the game and achieving constructive outcomes can be tricky.
But like all things in this world, conflict has a process, when you understand this process you can start to unlock the truth of where the conflict lies in your organisation and begin managing the true problem rather than the surface issues.
Based on research and experience, this presentation aims to take you through the current up to date knowledge on conflict management, provide examples of good and bad conflict and provide you with some tools you can use to sharpen up your own business.
This two hour interactive presentation will cover the following;
- Types of conflict
- Conditions that create conflict
- Understanding the 5 stage conflict process
- Emotional Intelligence
- Strategies for resolving and preventing future dysfunctional conflict
- Organisational Justice
Educate leaders are powerful leaders.
Conflict is like a disease, the long you allow it to go untreated, the more resistant to treatment it becomes.